TAMIO’s July 16th Webinar


How Cities Listen and Demonstrate Understanding of Residents’ Sentiment During Crisis

July 16     11:00 a.m.

This webinar provides some perspectives on how cities listen during critical incidents. Atatiana Jefferson was tragically killed in her mother’s home by a former Fort Worth police officer. Her death is tied to national discussions about police brutality and power, which led to local protests and conversations about change within the city and police department.

The webinar reviews frameworks for how cities listen to citizens under ideal circumstances, and how cities can demonstrate the impact of that listening even on the toughest topics.

Doctors Lambaise and English will present information from a case study and in-depth interviews conducted with researcher Julie O’Neil at Texas Christian University which focused on this tragic incident. They will trace subsequent developments in the Fort Worth community, and offer recommendations for changing how cities listen to residents and other stakeholders.


Dr. Jacqueline Lambiase
Texas Christian University

Jacqueline Lambiase, PhD, is professor and chair of the Department of Strategic Communication in Texas Christian University’s (TCU) Bob Schieffer College of Communication. She is director of the Certified Public Communicator (CPC) program at TCU. She teaches courses in writing, research, diversity, ethics, case studies, and advocacy. For more than 10 years, she has consulted with or spoken to diverse groups about earning their share of discussion in social media and public relations opportunities.




Dr. Ashley English
Texas Christian University

Ashley English,PhD, is a co-founder of the Texas Christian University (TCU) Nonprofit Communicators Conference and teaches in the Certified Public Communicator Program at TCU. Her current research examines social media fatigue and the community engagement efforts of megachurches. Ashley is a three-time alumna of the University of North Texas with a bachelors degree in journalism, a Master of Public Administration, and a PhD in Public administration and management.






PowerPoint Presentation

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